Terms and Conditions

1. General

This website (“Site”) is owned and operated by Chadil Pte Ltd. Please read these terms and conditions carefully before using this website. Your access and use of this website constitutes your acceptance of all terms and conditions that follow. If you do not agree to any of the following terms and conditions, please discontinue your access and destroy all materials obtained from it immediately. By ordering any of our products, you agree to be bound by these Terms and Conditions. You should visit our page regularly to make note of any changes we have made to our Terms and Conditions.

2. Definitions

  1. “Product” means the product listed on our Site for sale under the Terms and Conditions to you;
  2. “Account” means the Chadil Account that you register for on the Site if you would like to submit an Order on the Site;
  3. ”Order Confirmation” means our email to you, in which we acknowledge your Order;
  4. “Business Day” means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in Singapore and any day on which banks in Singapore are open for business;
  5. “Contract” means your Order of a Product or Products in accordance with these Terms and Conditions;
  6. “Customer” means any individual who places an Order on the Site;
  7. “Order” means the Order submitted by you to the Site to purchase a product from us.

Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership

3. Eligibility

To place an Order with us, you must be over eighteen (18) years of age. If you are under eighteen (18), you may place an Order with us only with the involvement of a parent or guardian.

4. Terms of Sale

4.1 Formation of a Contract

(a) The information set out in the Terms and Conditions and the details contained on this Site do not constitute an offer for sale but rather an invitation to treat. No Contract in respect of any Products shall exist between you and us until we have shipped the products to your address.

(b) To submit an Order, you will be required to follow the online shopping process on the Site. After this you will receive an Order Confirmation which will act as an acknowledgement of your Order.

(c) An Order is only considered accepted by us upon your Order being shipped to the delivery address provided by you.

(d) A Contract will relate only to those Products which we deliver to you. If your Order consists of more than one Product, the Products may be delivered to you in separate packages at separate times.

4.2 Price and Payment

Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Site are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled. If you cancel your Order before we have shipped it to you, and you have already paid for your Order, you will receive a full refund.

(a) Where applicable, prices are inclusive of GST and are in Singapore Dollars. Delivery costs will be charged in addition where applicable.

(b) We are under no obligation to fulfil your Order if the price listed on the website is incorrect (even after your Order has been acknowledged by us).

(c) You can pay using any of our payment methods listed on our Site or use cash on delivery.

5. Mistaken Orders

If you discover that you have made a mistake with your Order after you have submitted it to the Site, please email chadil@singnet.com.sg immediately. We will try our best to process your request.

6. Refusal of Order

We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on this Site. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

We will not be liable to you or any other third party by reason of our withdrawing any product from this Site, whether it has been sold or not, removing or editing any materials or contents on this Site or for refusing to process or accept an Order.

7. Cancellation of Order (non-faulty Product)

If you wish to cancel your Order after making payment via your credit card or Paypal and within the same Business Day as your submitted Order, third party charges such as fees by Paypal and credit card companies will be applicable.

8. Delivery

8.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation).

8.2 We shall notify you if we expect to be unable to meet our estimated delivery date and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

8.3 Upon delivery of the Product, you may be required to sign for delivery. You may contact us at +65 6455 3738 or chadil@singnet.com.sg in case of any faults, defects or damage. You shall be able to provide the documents delivered with the Product, upon request.

8.4 Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

8.5 We deliver in our standard packaging.

8.6 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from us, we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for any fee and other costs reasonably incurred by us; or

(b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product).

9. Returns and Refund Policy

9.1 If you are not completely satisfied with your purchase, you may return the Product to us within seven (7) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original packaging. This policy is applicable only to those products which do not fall under the list of non-refundable items provided on our Site. Our original receipt or invoice must be provided.

9.2 You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept the return.

9.3 As for a refund, all applicable fees and charges such as Paypal, credit card fees and delivery charges (if applicable) will be deducted from the refund.

10. Disclaimer of Liability

All information contained in this Site is for informational purposes only and is provided to you on an “as-is” basis. We do not guarantee the accuracy, timeliness, reliability, authenticity of completeness of any of the information contained in this Site. We are not liable for any information or service which may appear on any linked websites.

11. Indemnity

You agree to indemnify, defend, hold harmless Chadil, its directors, officers and employees from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.

12. No Representation

This website has been compiled in good faith by Chadil, but no representation is made or warranty given (either express or implied) as to the completeness or accuracy of the information it contains. You must always verify this information before you act upon it. You are advised to always consult your paediatrician.

13. Court of Law/Jurisdiction

You agree that the Laws of Singapore shall apply to all matters arising from or relating to the use and contents of this Site. You also agree and hereby submit to the exclusive jurisdiction of the courts of Singapore with respect to such matters.

14. Restrictions on Use of Materials

You may not reproduce, republish, upload, post, transmit or distribute in any way any material from this website without the prior written permission from Chadil. Graphics and images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their relevant owners. Modification of any of the materials or use of the materials for any other purpose will be a violation of Chadil’s copyright and other intellectual property rights and the copyright and intellectual property rights of the respective owners.

15. Use of Website

You agree to use this Site according to these Terms and Conditions and for lawful and proper purposes. You agree to be responsible for all matters arising from your use of this Site. Furthermore, you agree not to use this Site in any manner which may breach any applicable law or regulation or which may cause an infringement of any third party rights. You may not post, transmit or disseminate any information on or via this Site which may be harmful, obscene, defamatory, illegal or create liability on Chadil’s part. You are not to interfere with the operation or functionality of this Site or obtain unauthorized access, via whatever means, to any of Chadil’s systems.

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